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Frequently Asked Questions
- How do I sign in to my account?
- How do I upload a logo or image and apply it to my document?
- How do I re-order?
- What is your return policy?
- Can I cancel or change my order?
- What methods of payment do you accept?
- What is CMYK printing?
- What should I know about color printing and proofs?
- Which browsers do you support?
- Which file formats should I save my artwork in?
- What resolution does my artwork need to be for uploading?
- How can I reduce the file size of the artwork I want to upload?
- What printing process do you use?
- What paper stock do you use?
- Do you offer volume discounts?
- Can I request a quote?
- Which shipping methods do you use?
- Do you offer rush delivery service?
> How do I sign in to my account?
The sign-in screen to enter your account is available at the link below. Once there, simply enter your previously registered e-mail address and password. Click here to sign in.
> How do I upload a logo or image and apply it to my document?
If you have a complete design that you want us to print, please check that it meets the required file size, image dimensions, resolution, and file format before uploading. See our Art Specs for details. Then just follow click “Upload your own design” on the home page.
> How do I re-order?
To reorder a document without any changes or edits, please visit us at: http://www.24x7.com/vp/ns/# 1. Click on "My Account" at the top of the screen. (If you are not signed in yet, the next screen will prompt you to do so.) 2. Click on "My Portfolio." 3. Click "Order Doc” next to the document you wish to order. 4. Complete the checkout process 24x7 accepts the following payment methods on our secure site: Visa, MasterCard, American Express, and Discover Card.
> What is your return policy?
24x7 is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet our customer’s quality expectations. However, we cannot take responsibility for typing, image, or design errors introduced by customers in the document creation process. In an effort to keep costs down and pass those savings along to our customers, 24x7 does not review card documents for content or spelling. 24x7 guarantees that you will be satisfied with the quality of our products. If you are not satisfied with any product, please contact Customer Care within 30 days of receiving your order. If you have not received your order by the time it was promised, please contact Customer Care within thirty days from the date it was promised to arrive.
> Can I cancel or change my order?
In an effort to keep costs down and to pass those savings along to customers in the form of great prices, 24x7 is a fully automated, self-service web site. As we state on our web site and throughout the checkout process, orders may not be changed or cancelled once submitted. We apologize for any inconvenience. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value in the printing industry.
> What methods of payment do you accept?
24x7 accepts the following payment methods on our secure site: Visa, MasterCard, American Express, and Discover Card.
> What is CMYK printing?
CMYK printing, also known as 'Process Printing,' is an industry standard method of printing in full color. CMYK actually stands for the four colors used as part of this printing standard. C is Cyan, M is Magenta, Y is Yellow, and K is for 'Key,' which is the description that printers use for Black ink. CMYK printing can reproduce most color photographs very well. In traditional printing, a full color photograph is scanned and then run through software to create 'color separations.' Once the separations are processed, and 'plates' are made for each of the CMYK colors, the printer runs the ink through the plates on press, and the result is your full color image printed on paper. CMYK is the most economical method of reproducing full color images in the highest quality, and most magazines and glossy collateral is printed using CMYK. CMYK is the standard method that 24x7 currently uses to process all print jobs for customers.
> What should I know about color printing and proofs?
Viewing color on your monitor Computer monitors use RGB to display color. RBG stands for Red, Green and Blue. When you print something to the CMYK process, for best results, you need to convert any RBG images, to CMYK images first. Sometimes you’ll see some changes to the image when you make this conversion, so it’s better that you see the changes first before uploading your file. Also some colors that you see on your screen are very difficult to reproduce exactly using CMYK (or any other printing method). Therefore if you have the software that enables you to process your image into CMYK before you upload the image to 24x7, you’ll have a close idea of what you’ll get once the printed products are shipped to you. Some of the hardest colors to match going from RGB to CMYK are blues.
> Which browsers do you support?
* Microsoft Internet Explorer versions 5.5 or greater * AOL versions based on Microsoft Internet Explorer 5.5 or greater * Netscape 4.x and higher * Firefox 1.5 and higher.
> Which file formats should I save my artwork in?
Adobe Acrobat Document (*.pdf) (recommended) ** Adobe Illustrator Artwork 8.01- (*.ai) (recommended) ** Adobe Photoshop Image (*.psd) (recommended) ** Bitmap Image (*.bmp) GIF Image (*.gif) ** JPEG Image (*.jpg,*.jpeg) PCX Image Document (*.pcx) PICT Image (*.pic) PNG Image (*.png) ** PostScript File (*.ps) ** Scalable Vector Graphics (*.svg,*.svgz) ** TARGA Image (*.tga,*.vda) Windows Enhanced Metafile (*.emf) ** Windows Metafile (*.wmf) **
> What resolution does my artwork need to be for uploading?
For best results, save your artwork to 300 dpi (dots per inch) at the final print dimensions (full bleed size when uploading an entire product design).
> How can I reduce the file size of the artwork I want to upload?
Image editing software applications enable you to save your artwork in a format of your choice. In general, saving your file as a high resolution JPEG will help to reduce the size of your file while maintaining relatively high quality of your image when it is printed. The following are tips for reducing file size using specific application software. Tips on Image Size Reduction using Adobe Illustrator™ If you are using Illustrator: 1. Flatten the Illustrator file. 2. Open the .ai file in Photoshop and make sure when Photoshop opens the file it is 1063 x 614 pixels.* 3. Save the file as a .psd to upload. *If your Illustrator file is too large when you open it in Photoshop, this means that you have an object extending beyond the art board. Open the file in Illustrator and make sure NO text or objects go past the black box. Resave the file and go through steps 1-3 again. Tips on Image Size Reduction using Photoshop To decrease size of a Photoshop file, flatten the file. If it is still too large, save it as a .pdf. Select encoding: jpeg. First select #12 quality. Save the .pdf and check the file size. If the file is still too large, try saving it at lesser and lesser quality until it is small enough to upload. Tips on Image Size Reduction using other programs If your file is larger than 4MB, you can try saving it as a PDF, JPEG or TIF format. These file formats compress images in different ways to achieve a smaller file size. * PDF is a good choice for simple line art. * JPEG reduces the number of pixels and will work well for photographs that are too large to upload. Experiment with different levels of quality when saving to JPEG to get the best quality possible at an acceptable file size (less than 4 MB). * GIF compresses files by reducing the number of colours displayed in the image. Therefore, it does not work very well for colour photos. It is best for online display. * TIF is another recommended file format for good quality printing results.
> What printing process do you use?
All of our products are printed using a four-color (CMYK) process. We use state-of-the-art, ink-based presses, resulting in unlimited color combinations and optimum print quality.
> What paper stock do you use?
24x7 recognizes the importance of quality to your business image. We use only premium quality card and paper stock. Business Cards: 14-point Matte or Glossy card stock Postcards: 14-point Glossy card stock Letterhead: 24-pound 25% cotton letter stock.
> Do you offer volume discounts?
24x7 Business Services offers business customers discounted pricing on volume purchasing (generally a minimum of 50 orders per month).
> Can I request a quote?
24x7 offers standard pricing on all our products, including customized products with add-ons or upgrades.
> Which shipping methods do you use?
For deliveries within the United States, 24x7delivers via the US Postal Service. For orders that exceed a weight of two pounds, we generally deliver via UPS or FedEX.
> Do you offer rush delivery service?
Yes. 24x7 offers three business day rush shipping on orders shipped to US addresses placed before 8:00pm US eastern time. We're sorry, but rush shipping cannot be selected if shipping to a PO box.
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